Last updated: 8 July 2026
Happy Hooker Crochet (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and general international privacy standards, including GDPR‑aligned practices.
By using our website or purchasing from Happy Hooker Crochet, you agree to the terms outlined in this policy.
1. Information We Collect
We only collect personal information that is reasonably necessary for our business activities.
1.1 Personal Information
We may collect the following details when you interact with our website or place an order:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Communication history (messages, enquiries, custom order notes)
1.2 Payment Information
Payments are processed securely through third‑party providers such as PayPal, Stripe, or WooCommerce Payments. We do not store or access your credit card details.
1.3 Website & Technical Data
We may collect technical information including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the site
- Referring websites
- Cookies and analytics data
1.4 Optional Information
If you contact us directly, you may provide additional information such as preferences, custom order details, or feedback.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing and fulfilling orders
- Communicating about purchases, shipping, or support
- Responding to enquiries
- Improving website functionality and user experience
- Sending marketing emails (only if you opt‑in)
- Preventing fraud or misuse of our website
- Complying with legal, tax, or regulatory obligations
We do not use your information for automated decision‑making or profiling.
3. Legal Basis for Processing (International Customers)
For customers outside Australia, we rely on the following legal bases:
- Contractual necessity – to fulfil your order
- Legitimate interests – improving our services
- Consent – for marketing communications
- Legal compliance – tax, fraud prevention, or regulatory requirements
4. Payment Security
All payments are handled by secure, PCI‑compliant third‑party processors. We never store or access your full payment details.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Keep items in your cart
- Improve site performance
- Analyse visitor behaviour
- Personalise browsing experience
You can disable cookies in your browser settings, but some features may not function correctly.
6. Sharing Your Information
We do not sell, trade, or rent your personal information.
We may share information only with trusted third parties, including:
- Shipping carriers (to deliver your order)
- Payment processors (to complete your purchase)
- Website hosting and security providers
- Analytics services (to improve site performance)
These providers only receive the information necessary to perform their services and must handle it securely.
7. International Data Transfers
If you are located outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers operate.
We take reasonable steps to ensure international transfers comply with privacy standards, including:
- Secure transmission
- Limited access
- Contractual protections where applicable
8. Data Storage & Protection
We store your information securely using:
- Encrypted systems
- Secure hosting environments
- Access controls
- Regular security monitoring
We retain personal information only as long as necessary for business, legal, or tax purposes.
9. Your Rights
Australian Customers
Under the Australian Privacy Principles, you have the right to:
- Access your personal information
- Request corrections
- Request deletion where appropriate
- Opt out of marketing communications
International Customers (GDPR‑aligned rights)
You may also have the right to:
- Request data portability
- Object to certain processing
- Request restriction of processing
We will respond to all privacy requests within a reasonable timeframe.
10. Third‑Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
11. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated revision date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us through the Contact Us page on the Happy Hooker Crochet website.
