Last updated: 8 July 2026

Happy Hooker Crochet (“we”, “us”, “our”) ships handmade crochet items, curated bundles, and digital products Australia‑wide and internationally. This Postage & Shipping Policy outlines how orders are processed, shipped, tracked, and handled, and is designed to protect both you as the customer and us as the seller.

By purchasing from Happy Hooker Crochet, you agree to the terms outlined below.

🇦🇺 1. Domestic Shipping (Australia)

We ship Australia‑wide using trusted carriers such as Australia Post or courier services. Tracking is included on most parcels.

1.1 Processing Times

• Ready‑made items: dispatched within 3–5 business days
• Made‑to‑order or custom items: may require additional processing time
• Digital products: delivered instantly via email or download link

Processing time refers to preparation before dispatch and does not include transit time.

1.2 Delivery Timeframes

• Standard Post: 3–10 business days
• Express Post: 1–3 business days (if selected)

Delivery times may vary due to postal delays, weather events, peak seasons, or carrier disruptions.

1.3 Domestic Shipping Fees

Shipping fees are calculated automatically at checkout based on your location, parcel size, and shipping method.

🌍 2. International Shipping (Fully Expanded)

Happy Hooker Crochet ships internationally to most countries. International orders are handled with care, but delivery times, tracking availability, customs processes, and local postal regulations vary significantly between regions.

2.1 Countries We Ship To

We ship to most international destinations serviced by Australia Post and major courier networks. Availability may vary depending on carrier restrictions, customs regulations, or temporary service suspensions.

If your country does not appear at checkout, you may contact us for manual verification. Approval is not guaranteed.

2.2 Processing Times

International orders follow the same processing times as domestic orders:

• Ready‑made items: dispatched within 3–5 business days
• Made‑to‑order or custom items: may require additional processing time
• Digital products: delivered instantly

Processing times may be extended during peak seasons or unforeseen circumstances.

2.3 Estimated Delivery Timeframes

Delivery timeframes vary depending on your location and local postal services:

• Standard International: typically 10–25 business days
• Express International: varies by country

Delivery estimates are guidelines only. Actual delivery times may be affected by:

• Customs inspections
• Local postal delays
• Weather events
• Peak seasons
• Political disruptions
• Carrier backlogs
• Incorrect address details

We are not responsible for delays caused by external factors.

2.4 International Shipping Fees

Shipping fees for international orders are calculated automatically at checkout based on:

• Destination country
• Parcel size and weight
• Shipping method
• Carrier availability
• Fuel surcharges

Shipping fees are non‑refundable once the order has been dispatched.

2.5 Tracking Information

Tracking is included on most international parcels; however:

• Tracking availability varies by country
• Some countries provide limited or no tracking once the parcel enters their postal system
• Tracking updates may be delayed or infrequent

Once your parcel leaves Australia, tracking responsibility transfers to your local postal service.

2.6 Customs, Duties & Import Taxes

International customers are responsible for all customs fees, import taxes, duties, or handling charges imposed by their country.

Important notes:

• These fees are not included in your order total
• We cannot estimate or control these charges
• Customs processing may delay delivery
• Refusal to pay customs fees may result in the parcel being returned or destroyed
• No refunds are issued for parcels destroyed or refused by customs

We complete all required customs forms accurately. We cannot alter values, mark items as “gifts,” or falsify documentation.

2.7 Delivery Issues Outside Australia

Once a parcel leaves Australia, it is handled by your local postal service. We are not responsible for:

• Delays caused by international carriers
• Parcels marked “delivered” by the carrier
• Parcels held or delayed by customs
• Parcels lost due to incorrect addresses
• Local postal disruptions or strikes
• Parcels stolen after delivery

We will assist with investigations, but outcomes depend on the carrier.

2.8 Lost or Missing International Parcels

If your parcel appears lost:

1. Check your tracking information
2. Contact your local postal service
3. Contact us so we can assist with an investigation

We cannot guarantee replacements for parcels confirmed as lost by international carriers. We are not liable for parcels lost due to incorrect addresses provided by the customer.

2.9 Returned International Parcels

Parcels may be returned due to:

• Incorrect address
• Failure to collect
• Customs refusal
• Delivery attempts exhausted
• Local postal restrictions

Returned Parcel Policy

If a parcel is returned to us:

• The customer must pay reshipping fees
• Shipping fees are non‑refundable
• Refunds are only issued for ready‑made items, minus shipping costs
• Items must be returned in original condition
• Custom orders and digital products are not eligible for refunds

2.10 Liability Disclaimer

Happy Hooker Crochet is not liable for:

• Delays caused by international carriers or customs
• Customs fees, import taxes, or duties
• Parcels marked “delivered” by the carrier
• Parcels lost due to incorrect addresses
• Parcels refused or destroyed by customs
• Theft or loss after delivery
• Local postal disruptions

We will always assist with investigations, but final outcomes depend on the carrier.

📦 3. Damaged Parcels

If your order arrives damaged:

• Take clear photos of the packaging and item
• Contact us within 7 days of delivery
• We will assess the damage and provide a replacement or refund where appropriate

We may request the item be returned depending on the situation.

🏷 4. Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for parcels delivered to incorrect addresses provided by the customer.

If the parcel is returned to us, reshipping fees will apply.

📮 5. Items Returned to Sender

If a parcel is returned due to:

• Incorrect address
• Failure to collect
• Customs refusal
• Delivery attempts exhausted

Refunds are only issued for ready‑made items, minus shipping costs, and only if the item is returned in original condition. Custom orders and digital products are not eligible for refunds.

📬 6. Contact Us

If you have questions about this Postage & Shipping Policy or need help with an order, you can reach us through the Contact Us page on the Happy Hooker Crochet website.